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Frequently Asked Questions

Do you deliver?

Yes, we have a wide delivery range covering all of West Georgia and East Alabama. Delivery charge is based on distance from our Villa Rica store location. If your address in within Villa Rica city limits it is free delivery. 

Can you move my existing chair or bed when you deliver my new equipment?

Plaza Home Care requests that you have the area cleared and ready for the setup of your new equipment.

Can you dispose of my old/existing bed or chair when you deliver my new equipment?

When you purchase a new lift chair we will haul away your old chair at no additional charge.

I would like to donate my old medical equipment to someone in need. Where can I take it?

We recommend Friends of Disabled Adults and Children. They have several drop off points. Your donation can be a tax write off.

What if my equipment needs service or repair?

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Does Plaza Home Care purchase or sell used equipment?

No, we do not purchase or sell used equipment. We only rent used equipment for short term needs and sell new equipment. 

I am getting a lot of water in my CPAP / Bilevel tubing and mask. Why is this happening and how do I stop it?

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Why don’t you take insurance?

Plaza Home Care made the choice to no longer participate with contracts with insurance companies. Throughout our more than 30 yrs experience in medical equipment, pharmacy, and healthcare we have seen first hand how insurance companies have removed choices from you, covered less, and created more red tape to try and get the equipment you need in a timely manner. With insurance companies out of the way we can bring you a wide range of options that can better serve you without you having to waste time going to the doctor and waiting on prior authorizations.

Can I turn a receipt into my insurance and get reimbursed?

We would recommend calling your insurance directly to see what they are willing to do as far as reimbursement. Every insurance company is different. 

Why do I need a prescription to purchase Oxygen?

Oxygen is considered a control substance. Too much oxygen can harm or even result in death. A prescription from your medical doctor is required stating the liter flow prescribed.

Why do I need a prescription to purchase CPAP?

Continuous positive air way pressure

Do you offer payment plans?

Yes, we do offer payment plans on the following purchases, Lift chairs, power scooters, power wheelchairs, CPAP machines, Portable Oxygen Concentrators, medical beds, and vehicle lifts. 

What equipment do you rent?

Plaza Home Care rents standard wheelchairs, transport chairs, lift chairs, power scooters, power wheelchairs, hospital beds and portable oxygen concentrators. 

Get in Touch

If you have a question that we didn't address above. Send us a text or call 770-459-2999 or email us at info@plazahomecare.om

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